Your Data & Account Deletion
Last updated: 17 August 2026
This is the short, practical version of our privacy commitments: what we hold about you, and the exact steps to get a copy of it, fix it, or delete it. No forms, no waiting on hold.
The full legal detail lives in the Privacy Policy. If the two ever seem to disagree, the Privacy Policy is the one that governs.
What we hold about you
- Account. Name, email address, hashed password if you use one, which provider you signed in with, and when the account was created.
- Academic profile. University, college, department, academic year and current semester.
- Learning activity. Materials opened, bookmarks, progress, study time and streaks.
- Things you posted. Forum posts, chat messages, ratings, reviews and requests.
- Purchases. Which plan, how much, when, and the transaction reference. Never your card, UPI or bank details, because those never reach us in the first place.
- Technical. Session records, browser and device type, IP address, push notification token, and error logs.
Get a copy of your data
Email support@brainheaters.in from the address on your account, with the subject Data export request.
We send back a machine-readable file containing your account details, academic profile, learning activity, everything you posted, and your purchase history. It is free, and it arrives within 30 days, usually much sooner. If you want only part of it, say so and we will narrow it down.
Correct something that is wrong
Your name, university, college, department, year and semester are all editable by you at Dashboard, then Profile. Fixing your year or semester there is also what re-filters the library, so it is worth keeping current.
To change the email address on your account, or to correct anything you cannot reach yourself, email support@brainheaters.in and tell us what is wrong and what it should say.
Stop notifications and marketing
Push notifications can be switched off in your profile settings, or in your browser or device settings, whichever you find first. Marketing emails have an unsubscribe link at the bottom of every one.
Service messages are the exception. One-time passwords, purchase receipts and security alerts keep coming while you hold an account, because they exist to protect it. We only send them when something actually happens.
Before you delete: three things to know
Deleting your account does not cancel App Store or Play billing
If you bought an auto-renewing subscription inside our iOS or Android app, Apple or Google holds that subscription, not us. Cancel it in your Apple or Google account settings as well, otherwise it keeps charging you after the Brainheaters account is gone.
Time left on a paid plan is forfeited
Deleting an account with an active plan ends that plan immediately, and the unused time is not refunded. If you were hoping for a refund, read the refund policy and email us before you delete, not after.
It cannot be undone
There is no recovery window and no archive we can restore from. Signing up again later with the same email gives you a fresh, empty account. Your progress, bookmarks, streaks and posts do not come back.
Delete your account
If you can sign in
Go to Dashboard, then Profile, scroll to the bottom, and choose Delete account. You will be asked to confirm once. After that it is done.
If you cannot sign in
Email support@brainheaters.in from the address on your account, with the subject Delete my account. We may ask you a question or two to confirm the account is really yours, then delete it and confirm by email.
What deletion actually removes
Deleted:
- your account record, including name, email, password hash and academic profile;
- your learning activity, including progress, bookmarks, study time and streaks;
- your active sessions and any push notification tokens;
- content you posted, or it is permanently detached from your identity so it can no longer be traced to you.
Kept, and why:
- Transaction records. The amount, date and reference for any purchase. Indian tax and accounting law requires us to hold these for a set period, so this is not our choice. They are stripped back to what the law needs.
- Aggregate analytics. Counts and statistics with no personal identifiers in them. There is nothing in there that points back to you.
- Abuse records. If an account was terminated for fraud or for redistributing paid material, we keep the minimum needed to stop the same thing happening again.
Deletion takes effect in the live system straight away. Encrypted backups run on a rotation and are purged within 30 days, so a short overlap is unavoidable. Nothing is restored from those backups once your deletion has been processed.
How long we take
We acknowledge requests within 3 business days, and finish them within 30 days. Deletions done from your profile settings are immediate and need no waiting at all.
If a request turns out to be complicated and needs longer, we will write and tell you why and when to expect it, rather than leaving you guessing. If you are not satisfied with the outcome, reply to our response and ask for it to be escalated.
Contact
Every data request, of any kind, goes to support@brainheaters.in. Put what you want in the subject line and email us from the address on your account, and it will move faster.
Related pages: Privacy Policy and Terms of Use.